1) Click on Sales & Marketing --> Marketing --> Periodic Activities --> Duplicates --> Generate Duplicate Search string.
2) Key in your filtering criteria.
3) Click on the OK button to let Navision search for the duplicate contacts.
After finish generating the duplicate contacts, Navision will close the Generate Dupl. Search String report. The duplicate results won't show here.
To view the Duplicate Contacts result, click on Sales & Marketing --> Marketing --> Periodic Activities --> Duplicates --> Duplicate Contacts to open the Contact Duplicates window. If the 2 different contacts are shown as duplicates in the Duplicate Contacts window, you can tick on the Seperate Contact field to indicate these are different contacts. Once you tick the contacts as different contacts, Navision will not list the contacts in Duplicate contacts windows again in future search.
If you do not want the hassle to search the duplicates manually, you can set Navision to automatically update the duplicate contacts information whenever the contact is updated. The Auto mode can be defined at Sales & Marketing --> Setup --> Marketing Setup.
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